Frequently Asked Questions (FAQs)
Orders are dispatched on the same working day. Delivery time depends on your location and the courier partner.
We currently deliver products across India.
We currently accept Cash on Delivery (COD).
Returns and refunds are available by sending a request through our official email.
You can request a return within 7 days after receiving your order.
Orders can be cancelled before dispatch by contacting us through email.
After dispatch, tracking details will be shared through SMS or email so you can track your shipment online.
Our shoes are designed for everyday use. For maximum lifespan, avoid heavy trekking or professional sports activities.
Our footwear features lightweight construction, cushioned insoles, and flexible soles for comfortable all-day wear.
Yes. They are suitable for normal daily weather conditions but are not intended for extreme sports or outdoor adventures.
Most products are available in multiple color options. Please check the product page for available variants.
Our shoes are made using quality materials with good color retention. Proper care helps maintain their appearance.
Our products use modern footwear materials. We continue working toward more sustainable product options.
These shoes are designed primarily for casual everyday wear and lifestyle use rather than professional sports or intensive training.
Breathable upper materials help improve airflow and provide comfortable daily wear.
Need More Help?
If you have any additional questions, feel free to contact our support team.
Email: contact@bioig.org
⚠ Security Notice
We never ask for your Credit Card Number, Debit Card Number, CVV, OTP, UPI PIN, Internet Banking Password, or any confidential banking information through email, phone calls, or social media. Please do not share such information with anyone claiming to represent bioig.
We never ask for your Credit Card Number, Debit Card Number, CVV, OTP, UPI PIN, Internet Banking Password, or any confidential banking information through email, phone calls, or social media. Please do not share such information with anyone claiming to represent bioig.